The Total Response system was created to promote and maintain the highest standards in the 9-1-1 industry – which is why Total Response Accreditation recognizes agencies that are successfully committed to upholding these standards. Public safety agencies that earn accreditation from PowerPhone validate their commitment to quality and accountability in emergency communications and benefit from greater call-handling consistency, reduced liability exposure and a higher standard of care for their community.
Benefits of Accreditation
The Total Response Accreditation program offers agencies the opportunity to evaluate their operations against national standards, to remedy shortcomings and to enhance the standard of care provided. Agencies will benefit from improved center management, increased accountability, improved morale and enhanced public credibility. Accreditation will also serve to assist in defense against lawsuits through the documented establishment of measurable criteria for upgrading call-handling standards, personnel practices and procedures on a continuing basis.
Mahaska County 911 is proud to be the ONLY PowerPhone 911 Accredited Public Service Answering Point in the State of Iowa
The 911 Communications staff are certified in various protocols and call handling techniques so when you call 911 you know you are getting a highly trained individual that can help you through your emergency. They are the calm voice in the dark.
If you own a business in Mahaska County, it is essential to keep your emergency contact information up to date. In the event of a fire or criminal activity, this allows us to contact individuals to gain access or provide pertinent information to business owners. Click here to update your information.
We are excited to have our responders on one of the best radio systems in the state of Iowa. This system utilizes the 800mgHz Band, so your VHF scanner will no longer work. If you upgrade your scanner, here is the info you need:
When to Call 911
911 can save your life or the life of a loved one. Fire, law enforcement and ambulance logs are filled with incidents where people have helped save lives and property by dialing 9-1-1. 911 is simplifying our lives, protecting us in emergencies and providing opportunities to help others in need. 9-1-1 is available through most of the U.S. as a means to easily report any emergency without looking up other telephone numbers.
Unfortunately, 911 systems can at times be abused and overloaded. There are many instances where 9-1-1 was dialed as a joke, to ask for information or to report a nuisance. In some areas of the country, these examples account for the majority of 911 calls. Please remember, dialing 9-1-1 is for an emergency and is serious. Calling unnecessarily can endanger someone else's life or property when they really do need help.
When should you call 911?
What should I do if there's a fire in my home?
When calling 911, remember to give the following information:
Don't call 911 to:
911: Other Important Numbers
The following phone numbers are for non-emergency requests:
If you live in Mahaska County and the call to the dispatch county is long distance, you can call (888) 673-0347 at no cost to you.
For administrative requests, use these office phone numbers:
To report any drug-related activity and remain anonymous, call the Drug Activity Tip Line at 673-8404.
1. If you live in rural Mahaska County and your rural house number sign or road name sign is damaged or missing, report it to the dispatch center at (641)673-0347. Keep your house marker sign in good repair, straight, and clear of debris, vegetation, and snow.
2. Contact Iowa One Call 48 hours before you dig, (800) 292-8989. A careless construction accident has taken 911 down more than once.
3. When calling 911 please remember to stay calm, speak clearly and remain on the line to answer all the dispatcher's questions as best you can
Also, an essential reminder is to REMOVE the battery from cell phones you are no longer using, especially if you are allowing a child to play with them. Deactivated phones can still call 911 and are hard to trace. All 911 calls are taken very seriously and can tie up resources needed for other requests. PLEASE take a second and remove the battery.